I am back in the designer’s seat after a wonderful and restful vacation with my family in Mexico.  I have a son, daughter in law and grand daughter in Mexico, and they warmly shared their house with us during our visit.  We had a great time.

While I was there, I paid particular notice to the design of shops and business.  I was very impressed with the use of space.  Most shops are very limited in space, and in general, the shop proprietor has to do much more with the available space.  The amount of inventory is impressive, considering it doesn’t look overly crowded.

Store clerks can be a little aggressive, especially in the touristy 5th ave of Playa del Carmen where they practically tackle you to drag you into the store.  Most are very polite in spite of being aggressive in the sales pitch.  You will be accosted by those luring you into tours and time share presentations.  A friendly “no gracious” will usually end the pitch thankfully.  Mexicans in the areas that I visited work hard for their money, and I have to give them high marks for perseverance and effort in making a living.  I doubt that I would be able to do the same.

Not all shops are small, and some big box stores are evident as well.  Home Depot is just the same as everywhere else (but not found in Playa del Carmen, you have to go to Cancun for that)

Other stores where distinctly Mexican, for example some stores such as the grocery chain Chedraui have underground indoor parking.  Not paid parking mind you, free to the visitor.

Here is the Wiki info on Chedraui:

Chedraui was founded in 1927 in Xalapa, Veracruz by Lázaro Chedraui Chaya and his wife.[3] In 1971 it opened the first supermarket in Xalapa, Veracruz. In 2005 it bought 29 supermarkets from Carrefour.[4] Chedraui’s primary competition includes large grocers and hypermarkets such as Soriana, Wal-Mart and H-E-B.

According to Hoover’s, it is “Mexico’s fourth-largest retailer, the supermarket giant sells groceries, apparel, and non-perishable items in 183 stores, being 136 Tienda Chedraui, 40 Súper Chedraui, 2 warehouse Chedraui and 5 Selecto Chedraui.

Now all of this would be boring unless there was a good connection to design, and, in my opinion, there is!  The store is well laid out with isles that allow for grocery carts to pass one another freely.  The items are arranged in a manner that makes sense for the way that people flow through the store.  My experience shopping there was enjoyable, with design elements on store fixtures and walls that where pleasing to the eye.  I have never commented on store design before, but, well I thought this was so well done it deserved a mention.

Just a final note, I have heard a lot of news about Canadian tourists being robbed, beaten or killed, and I must say that during this visit, and previous visits, I heard nothing about anything remotely like this occurring.  My son said that in the years that he has lived there, he has only witnessed one fight, and that was between two drunk tourists.  Sometime the news organizations are just too quick to sensationalize events, and do not portray them in the correct background.  One house fire is not the same as a city burning down.

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Back to Normal

The blog has returned to normal operation.  My sincere apologies to anyone who may have tried to post a comment, but I had to do something to stop the flood of spam.

Doug Norton, Industrial Designer

More on design, and the need of clients to feel that the right decisions are made.  Most clients are betting a significant resource in time and money on a product redesign.  If that redesign is not received well by their customers, it is a disaster.  So there is pressure from several fronts on being right, and because of that, the designer is constantly second guessed.  It is a constant battle to fend off people that think the fenders should be more flared, or that the corners should be more rounded, or less rounded.  That the item should be made so that it can’t be swallowed, or it should be a more pleasing colour.  The list is endless.

Above all, a designer has to have confidence in the design.  So much confidence that the designer can confidently speak about the design in such a way as to instill that confidence in the person responsible for hiring the designer in the first place.  Lord knows that there will be enough people taking credit for the product if the design is successful, but the line will be non existent if the design is not received well.  In fact the only person in that line will be the designer.  No one will come forward and say, gosh, the designer was right!  We should have listened.  Noooooo…  What will be said is that the they knew the design was wrong, and that particular designer should have listened.  In some cases where the design is very successful, you might not have even needed a designer, because nearly everyone in the company was “the designer” and the designer only carried out their ideas.

Maybe the forgoing is a little exaggerated, but you get the idea.  Unless it is obvious that the work you are proposing has problems, stick to your vision, and above all, be persuasive in your promotion of the design.  Easier said than done, but nevertheless, a requirement if you are a designer, and value your sanity, and your creative abilities.  That is what they are paying you for.

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Spammed to Death

Well how about that.  I have had to turn off comments temporarily due to someone using my blog as a launch pin for their spam.  How frustrating and how damn arrogant.  Oh well, lets lay wait in the bushes for … Read the rest of this entry

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Some easy things are extrordinarily difficult to improve

Have you noticed that there are some very simple devices that work quite well but that should somehow be better.  For example my sail boat Southern Cross has several cleats that are used to fasten dock lines and ropes for various purposes. There are some pretty fundamental design problems with the standard design of a central hub with two horizontal horns that sweep slightly up at each end.

One clear problem is that of safety.  Not only are these cleats a tripping hazard, but also a place were you can snag anything that passes nearby.   One design modification is to have the central hub arranged so that the hub and horns fold flat to the deck when not in use.  This is not so simple to implement because it requires a prepared pocket, or suitable hole for the whole assembly to fit into.

The point that this post is making, is that sometimes a simple design, for a fundamentally simple task is often easy to envision, but when the needs start to take into account other aspects of the effects that design may impose when not in use, or for events that may happen because of the design’s existence, the the process is not so simple any more.  In fact, some requirements of the fundamental requirement, and other requirements, such as safety, may be somewhat exclusive.  A virtual catch 22.  This is where the industrial designer earns the right to be considered a professional.  An industrial designer has to take competing and conflicting aspects of a design into consideration when designing a product.  And in today’s environment, safety and liability for the manufacture have to rank high on the designer’s agenda for things that must be addressed when coming up with a design that remains at its core, simple.

Here is a compact, non flush solution fo the clear problem.  The assembly has a built in pocket for the storage of the cleat when not in use.  I think I will buy a few.

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For those of you who are not Canadian and do not know about current Canadian politics, Jack Layton is the leader of the party in opposition to the Government.  The governing party, the one with the most elected members of parliament, is the Conservative Party, lead by Stephen Harper.  The official opposition is the New Democratic Party, and was, up until today, lead by Jack Layton.

One thing that probably sets him apart is that no one is glad that he is gone.  That can’t be said of a lot of politicians. Why is this important, and why am I writing about it?  I really don’t know the answer to that question.  One of the things maaybe that makes it important to me was the person that Jack was.  First of all I didn’t know him personally, nor had I ever met him, so there was no personal attachment of any sort.  But what there was, is a link to what an example that he was in the way that he lived, and what he stood for personally.  He was a man of integrity, empathy and action.  He was a leader, a visionary and a family man.  He was also a politician, and usually when a man becomes a polatician, they loose most of the qualities that made them want to ba a politician in the first place.  Something for the rest of the politicians to think about, in reflection and for the future.

Not Jack, in fact if anything these things seemed to mature and bloom. There, I guess that is why.  There is no need for me to explain who else he was, there are thousands of articles and newstories about him so enought said.  Jack will be missed, dearly and deeply.

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Hang ups!

Well, it has been a while since my last post, but here I am again.

What has my goat this time?  Hooks, cord hangers, places to wrap cord and retainer designs that just don’t work.

Now I am not sure that this is an actual design issue, but instinct tells me that some of it must be.  On the other hand, some of this is poor execution of the design, when somewhere down the manufacturing process, someone gets the bright idea that the power cord needs to be longer that the original design called for.

What am I going on about?  You have all experienced it at one time or another, that pesky power cord on an appliance or device that just doesn’tfit where it  is supposed to fit.  See the hose on the illustration below, I have circled in red, the cord is overflowing the hook capacity.  Just a little hostling, and it becomes partially unwound and tangled.  Not nice. If you look at the top hook, the cord is piled higher than the hook. Also just waiting for the right situation to really annoy and frustrate the owner.

So… how does this happen.  I can only guess, but here are a couple of likely scenarios.

Senario one, the designer designs the cord hooks without knowing what the cord will look like, but is assured that that will be considered in a later phase, but that consideration never happens and in production an existing cord is just slapped into the design.

Senario two.  The designer does the whole design including the cord, and then marketing decides that it will never sell unless the cord is 3 feet longer.

Senario three.  The production team decided that the hooks are too large for Packagin (tooling, handling, etc) and reduces the size of them.

Senario four.  The accuonting department looks for cost saving in the product, and elimitates the hooks as being not cost effective.

A pox upon all people who don’t know a think about design but make changes because it seemed like a good idea at the time at the cost of the user who must deal with this problem every time they use the product!

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Twitter Weekly Updates for 2011-08-14

  • http://lnkd.in/JejUNY I like celery in my salads and sometimes just to munch on… what?.. oh Salary, sorry. Nevermind. #
  • http://lnkd.in/pcFpei Snapper, Ahh yes, but I did say improvement as well. This post is unique so unique things are not all that rare… #
  • http://lnkd.in/Uz4uyQ Snapper, well sort of…. Making something may or may not be creative. Making widgets on a production line… #
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Never mind a better mouse trap, what about the mouse?

This gallery contains 1 photos.

Here is an interview with a young industrial designer that truly reflects the design experience and what an Industrial Designer goes through. Industrial design changes your experience in the things that you do, improving the user experience, and here is … Read the rest of this entry

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Twitter Weekly Updates for 2011-03-20

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Here is a post that is worth a look

Strategy >> Design is dead, long live design thinking http://t.co/b1ukwDh

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